All-round support

Service Offer

Only rapid help is of real help. That’s why our service hotline is open 24 hours a day. 24 hours a day, 365 days a year – worldwide!

After-sales service is just as important as the delivery of new machines and systems. Only the seamless integration of high-quality production equipment with corresponding measures aimed at preserving value guarantees the economic viability of your investment over the years.

We will also be happy to advise you on production line overhauls, extensions, conversions or production line transfers or relocations.

24/7 service instead of 24-hour service

Only rapid help is of real help.

That’s why our service hotline is open 24 hours a day. 24 hours a day, 365 days a year – worldwide!

Do you require help and support? Our service team has many years of experience in the assembly and maintenance of our machinery and systems, and is your ideal contact partner as a result.

You will receive from us:

  • Personal contact available
  • General and technical information’s as well as trouble shooting support
  • Bereitstellung und Versand von Ersatzteilen nach Absprache

Service Hotline: +43 316 6901 739
Service mail: service@koenig-rex.com

Spare Parts & Modifications

Our know-how as an OEM

If you need replacement or wearing parts for your König system, then you’re in good hands with us. As the manufacturer we have almost perfectly complete records and documentation for all of our machines and systems, even those that are already 30 or even 40 years old. As a consequence, you always get the right spare part for your König machine or system as soon as possible.

As an OEM (Original Equipment Manufacturer), we have the necessary know-how and, of course, the necessary original spare parts which you might require for your machine. Maximum reliability and a long service life is a matter of course and guaranteed.

Repair & Inspection

When repairs are made, they must be done quickly, professionally and sustainably.

Our experienced field service technicians and the entire service team are also committed to this guiding principle. This is why we are the right contact person if your machine has a fault or if you need a detailed analysis of the actual state of your machinery or equipment.

Preventative Maintenance

Give your machines and plants a maintenance service to guarantee a high level of availability and excellent performance!

We can offer you a wide range of maintenance products to ensure a high level of availability from our machines and the trouble-free production of high-quality baked products in the long term. Preventative maintenance work helps in the avoidance consequential damage and, as a result, facilitates the long-term value protection of your machine stock. Benefit from one of our service packages.

Training

The success of our products depends on our customers’ knowledge.

In addition, we strengthen customer loyalty and satisfaction in this way. Training sessions are also one of our Sales Department’s selling points and can be included as part of the sales package when concluding a contract.

Customer training and demonstrations provide a unique opportunity to convince customers in-house of our own products and their performance levels. That’s why we offer training courses and presentations at our customer demonstration centre. Give yourself a competitive edge with König and test your products and recipes in the König customer demonstration centre!


To the Customer Demonstration Centre

Service Packages

Benefit from one of our service packages

Maintenance – Service

  • Comprehensive testing of the equipment for functionality, condition and safety
  • Carry out preventative maintenance and repair activities with the replacement of wearing parts
  • Guaranteed response times
  • Hotline for troubleshooting and repair instructions
  • Implementation according to check-lists with detailed status report
    With or without wearing part flat rate

Inspection service

  • Analysis of the machine’s current condition
  • Checking and readjustment of settings
  • Control and assessment of baking results
  • Status report with recommendations for economical operation and maintenance
  • Checking and readjustment of settings
  • Carried out in accordance with the type-specific requirements as per operating hours or at least once a year

The worry-free all-round package

  • “Inspection” service package
  • “Maintenance” service package
  • Completely worry-free with availability guarantee
  • Maintenance and repairs including spare parts in accordance with the service description
  • Process optimisation with qualified master bakers
  • Service management of third-party machines
  • Troubleshooting service
  • Maintenance agreements are adapted to the specific customer situation exactly

Your Contact Persons

Our employees are our most valuable asset. They will be happy to assist you with any questions or concerns regarding our product portfolio or applications.

König Sales
+43 316 6901 0
Send email
König Customer Service

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